How can we help?

Answers to common questions about your account and orders.

Search articles
Getting startedCreate an account, set up your profile
Orders & deliveryTracking, changes, returns
BillingInvoices, payment methods
Account & privacySettings, data, notifications

Frequently asked questions

How do I reset my password?

Open the sign-in page, choose "Forgot password" and follow the link we send to your email. The link is valid for one hour.

Where can I find my invoices?

Invoices are listed under Billing in your account menu. You can download each one as a PDF.

How long does delivery take?

Most orders arrive within three to five working days. You will receive a tracking number once your order ships.

Can I change my order after placing it?

Orders can be changed until they are packed. Contact support with your order number as soon as possible.

How do I update my email address?

Go to Account settings, select Contact details and confirm the new address using the code we send you.

What is your return policy?

Unused items can be returned within 30 days of delivery. Refunds are issued to the original payment method.